07/31/2010 03:11 PM
BusinessTracker
BusinessTracker increases your sales by allowing your sales force to replace lengthy administrative tasks with a few clicks of the mouse. Thereby ensuring that they are doing what they are supposed to do; to go out and sell. It also allows the sales team to have access to all sales and marketing information without having to browse thru vast volumes of paperwork. In addition, BusinessTracker can be tailor-made to your requirements. The developer of BusinessTracker has over 20 years of sales and marketing experience in the chemical industry with 10 years of software development, which started as a hobby. The program has been tested and tried in a network environment and is being used by over 200 companies throughout the world. Tag:business contact managercustomer databaseCopy Contactcustomer trackingcontact managercontact managementcustomer icons freecustomer relationship managementcustomer servicecustomer acquisition
07/31/2010 03:11 PM
BitNami SugarCRM Stack BitNami SugarCRM stack is an easy-to-install distribution of the SugarCRM customer relationship management software for companies of all sizes. It includes pre-configured, ready-to-run versions of Apache, MySQL, and PHP so users can get a SugarCRM installation up and running in minutes after answering a few questions. Linux, Mac OS X, Windows and Solaris are supported. BitNami SugarCRM Stack makes it easy to deploy SugarCRM, a flexible customer relationship management solution for companies of all sizes. SugarCRM can easily be customized and integrated with other software to allow companies to build and maintain a more flexible system. Core functionality includes sales force automation, marketing campaigns, support cases, project management and calendaring. Here are some key features of the BitNami Stacks: Easy to Install: BitNami Stacks are built with one goal in mind: to make it as easy as possible to install open source software. Our installers completely automate the process of installing and configuring all of the software included in each Stack, so you can have everything up and running in just a few clicks. Independent: BitNami Stacks are completely self-contained, and therefore do not interfere with any software already installed on your system. Integrated: By the time you click the 'finish' button on the installer, the whole stack will be integrated, configured and ready to go. Relocatable: BitNami Stacks can be installed in any directory. This allows you to have multiple instances of the same stack, without them interfering with each other. Tag:
07/31/2010 03:11 PM
SmarterTrack SmarterTrack 5.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from a Web browser—increasing the efficiency of virtual offices, mobile agents, and companies with multiple locations. Benefit with Multi-Channel Communications SmarterTrack help desk integrates multiple customer service solutions into a single application. Features include: * A world-class ticket solution that transforms service, sales, and help desk emails into a powerful information distribution system * Live chat, which gives businesses the ability to reduce help desk phone calls, capture information on website visitors, and assist more customers * WhosOn, which gives businesses real-time tracking of customers as they navigate websites, providing the opportunity to increase sales, expedite customer service, and gather information on site visitors * Call logs, which allow companies to track all incoming and outgoing phone calls * A task management system that helps employees track and manage work that may need to be done after a call or live chat is completed * A portal interface that is optimized for search engines and functions as the central hub for all communication channels * Self-service resources, such as a knowledge base and news items, that allow customers to research and resolve questions and issues * An integrated survey system that can be triggered upon events * More than 70 summary and trend reports with many levels of customization and filtering * Support for multiple brands within a company Tag:customer service softwarehelp desksupportlive chatlive agentsticket managementweb-basedlive personreal-timeAJAXfreelive support
07/31/2010 03:11 PM
SupportCalls system SupportCalls system is an add-on solution for Microsoft Office Outlook that makes it very easy for your helpdesk team to manage support requests from your end-users submitted by email, phone calls or web. An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor mailboxes and public folders and automatically process incoming emails to support cases, assign technicians on the fly and enforce service level agreements (SLA). With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers your helpdesk to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. Restrict access to administrative tools, customize email templates, frame predefined answers and reply to emails with a click. SupportCalls is also available via web access - perfect for remote support staffs. Furthermore, end-users can submit new support requests via a web form, check status, or search through the knowledge base, all via a web browser for first level support. With the inbuilt statistics, support cases data can be displayed in grids, charts and graphs, enabling helpdesk managers to evaluate the performance of the helpdesk and in-turn ensures timely decision making for improved service. To sum up, SupportCalls improves the efficiency of your helpdesk to enable faster response time and higher productivity for your organization at lower operating costs. After all, the bottom line for your helpdesk team is for your end-users to receive better and timely service. Tag:HelpdeskService deskCRMCustomer ServiceSLAITILService Level AgreementsSMSSkypeEmail monitoringEscalationtrouble tickets
07/31/2010 03:11 PM
SupportCalls with Outlook SupportCalls is also available via web access - perfect for remote support staffs. Furthermore, end-users can submit new support requests via a web form, check status, or search through the knowledge base, all via a web browser for first level support. With the inbuilt statistics, support cases data can be displayed in grids, charts and graphs, enabling helpdesk managers to evaluate the performance of the helpdesk and in-turn ensures timely decision making for improved service. To sum up, SupportCalls improves the efficiency of your helpdesk to enable faster response time and higher productivity for your organization at lower operating costs. After all, the bottom line for your helpdesk team is for your end-users to receive better and timely service. SupportCalls system is engineered and designed from the ground-up using current Microsoft technologies and keeping into consideration, the usability aspect of Outlook that many of us are already familiar with. Attention to detail is a central philosophy, and is tightly engraved on every bit of SupportCalls processes and user-interfaces. Features: Helpdesk solution right in your Outlook Log in cases from varied sources Automatic emails to support cases Support Request form in Outlook Assign technicians to cases on the fly Find information at your finger tips Integrate a HTTP gateway or Skype for SMS Make calls via Skype or phone Send automatic notifications Technician Web Access Knowledge base Customer Web Service Asset tracking & management Statistics - Reporting, Charting, and Data Analysis Outlook views Export cases to a database of your choice Tag:HelpdeskService deskCRMCustomer ServiceSLAITILService Level AgreementsSMSSkypeEmail monitoringEscalation
07/31/2010 03:11 PM
PrintEnvelope PrintEnvelope quickly prints envelope addresses Stop manually addressesing envelopes! Use PrintEnvelope instead. This very small but powerful application allows you to use your HP printer to address envelopes. A database of previously entered addresses is maintained for quick access the next time you print the address. Adding Addresses: Just fill in the 'To' and 'From' information and print your envelope and the address will automatically be added into the address book (on the right side of PrintEnvelope). Selecting Addresses: Just double-click on an address in the address book (on the right hand side of PrintEnvelope) to use an address. The address will be used as a 'To' address, unless you have clicked in 'From' prior to double-clicking on the address, in which case the address is used as a 'From' address. TIP: Start typing word(s) of an address in 'To' or 'From' and watch the address book on the right automatically filter and show only those addresses that contain the text you have typed. Then double-click on the address in the address book on the right that you want to use. This is a great way to filter 30+ address book entries into just a couple entries before selecting the one you want to use. A great time saver. Envelope Feed: Select '--^' to feed right (prints left). Select '-^-' to feed center (prints center). Select '^--' to feed left (prints right). Printing: Press 'Print Envelope Now'. If a printer dialog appears after this, just press 'OK' in the printer dialog (there is no need to select envelope type, etc as PrintEnvelope will print assuming there is an envelope in the printer). PrintEnvelope Feature Summary The easiest way to address envelopes Address book of previously entered addresses is maintained Any envelope size is supported New envelope sizes can be easily added to an 'envelopes.txt' file Actively supported, professional product Tag:address bookhp printerTime Saverg wordquick accessenvelope addressaddress book entriestop mangreat time saverprofessional productprint envelope
07/31/2010 03:11 PM
CRM-Express eSales CRM Software from PGCSoft namely CRM-Express Standard, e-Sales and Professional will run as fully functional CRM versions for 30 days.eSales Edition is a multi user edition meant for 1 user.This edition can synchronize between 2 computers. Sales Order Management Create quotes, orders, invoices, view sales reports, etc. Creates invoices in PDF format for easy email. Mailing List Management Automate Subscription Sign-Ups, Mass Mail with Mail-Merge, etc. Meeting Planner Plan meetings with scheduler, reminders and calendar support Time Management Time management with "my work day" display, notebook,calendar, etc. Allocation to contact Allocate emails, sms, Faxes and other documents to the relevant account. Tag:nero expressoutlook express 7nero express 6nero express 7outlook expresscrmmass mailtime managementfree crm softwareoutlook express 5.5visual c# expressvtiger crm integrationoutlook express 1.6
07/31/2010 03:11 PM
CRM-Express Professional CRM-Express is simply the best Customer Relationship Management package for managing your time, contacts and orders. The most efficient way to manage information, communication, contacts and salesCRM-Express is the latest in CRM (Customer Relationship Management) software from PGCSoft. CRM-Express is the central integrated application from which you Manage Information, Communication, Contacts and Sales. Here are some key features of 'CRM Express': Send and Receive Email, Faxes and SMS Messages using Templates with Mail-Merge capability. With CRM-Express you can create and manage quotes, orders and invoices See all communication to a client easily Create customized reports with drag-and-drop simplicity Store, manage and find all information related to contacts like faxes, invoices, orders, contracts, etc. quickly and easily.CRM-Express outperforms rival CRM products in terms of cost, features, speed and ease-of-use. It is simply the best CRM software solution for contact, prospect and customer management for individuals and small to medium sized companies. Don't just take our word for it - Download and install the NO risk, NO obligation, CRM-Express software now. No specialized knowledge is required to run or install the CRM-Express software. Requirements: Pentium processor or better· 128Mb Ram· 20Mb available hard disk space 800x600 screen resolution or better 16 bit color quality or better.Limitations: 30 days trial What's New in This Release: Import of emails and online sales into database. Tag:nero expresswindows xp professionaloutlook express 7nero express 6nero express 7outlook expresscrmoutlook express 5.5professional flash menu
07/31/2010 03:11 PM
onCourse Track your students, courses and enrolments with onCourse software, the comprehensive system from ish. onCourse - The comprehensive enrolment and marketing system. Flexible enrolment engine Imagine processing multiple enrolments from a single payer, switching between classes, enrolments and other records, sending and receiving automated confirmations, immediate credit card confirmation for payments, real time online enrolments, dragging and dropping data between windows Advanced resource scheduling Powerful timetables for all your scheduling needs, with live feeds available for tutors and students to import into their personal calendars. View all scheduled programs at a glance, budget your costs and income to determine class viability, modify rooms, times or tutors for a single class session Communication and sales tools An integrated website means your content is always up to date. With built in email and SMS functionality you can contact a class or your entire student body at the click of a button. Self service mailing lists and waiting lists assist you in managing pre-sales enquiries and promotional tools give you the power of just-in-time marketing RTO management tools Don’t let government reporting get you down! Rest assured onCourse will handle your AVETMISS, CCQI, ePayments and AQTF advertising and certification requirements. Don’t need any of this stuff? Not a worry – onCourse was designed for general course delivery too Tag:credit cardup to dates toolsg datamailing listt systeme marketnt systeme marketingoncoursecredit cyour stg multint andservice mail
07/31/2010 03:11 PM
NewWayService NewWayService is the complete software solution for service management NewWayService is the Help Desk software solution that was designed to maximise your service center or call center department. Whatever your industry, NewWayService allows you to easily track and manage calls, issues, jobs, requests or work orders. With its very user-friendly environment, no intense training is needed to learn to use it. Flexible, NewWayService adapts itself to your needs, whether you are a major corporation or a self-employed worker. NewWayService base modules are: work orders, actions and worked/ billed hours, customers and contacts, hour banks, technicians, products and serial numbers, spare parts, appointments and scheduling, work schedules and knowledge base. Main Features: Sending and receiving work orders by e-mail Calendar of appointments Managing technician specialities Inserting documents option Generating automatic work orders History Knowledge base Data import/export utility All reports, forms and e-mail formats completely customisable according to your needs Complete security by user A relational database Tag:serial numbercall centerknowledge baseserial numbershelp deskservice managementservice managecomplete software solutionrelational datasending and receivingdesk software solutionmail formatmanage calls
07/31/2010 03:11 PM
Customer Contact Customer Contact increases your sales by allowing your sales force to replace lengthy administrative tasks with a few clicks of the mouse. Thereby ensuring that they are doing what they are supposed to do; to go out and sell. It also allows the sales team to have access to all sales and marketing information without having to browse thru vast volumes of paperwork. In addition, Customer Contact can be tailor-made to your requirements. The developer of Customer Contact has over 20 years of sales and marketing experience in the chemical industry with 10 years of software development, which started as a hobby. The program has been tested and tried in a network environment and is being used by over 200 companies throughout the world. To get a detailed overview of what the program can do, start by downloading a PowerPoint Presentation ( 3 MB) on the the basic features of Customer Contact Tag:business contact managercustomer databaseCopy Contactcustomer trackingcontact managercontact managementcustomer icons freecustomer relationship managementcustomer servicecustomer acquisition
07/31/2010 03:11 PM
EQMS 2010 My Edition EQMS Software: Enquiry Management/Sales Lead Management Software. Struggling to maintain your Enquiries/Leads in Excel. Planning for a more organized way to manage your sales leads. Sales opportunities is an important source of business initiation, it is very important to track every aspect of enquiry process for planning and goal setting. Lot of time and money is invested in generation of lead, but due to irregular follow-up the deal is lost. EQMS is a simple solution to address all your problems/needs with important features to keep an edge over your competitor. Tag:Enquiry Management SoftwareCRM SoftwareEQMS SoftwareEnquiry management systemContact management SoftwareFollow-up popup ReminderBusiness enquirypayment reminderCustomer followup
07/31/2010 03:11 PM
CRMHaven for Mac This is a handy application for Customer Relationship Management.To understand a CRM we must come to grips with a few a few concepts. Firstly your contacts are shared (if you have multiple users in your groups) so any changes you make are reflected on their computers. Secondly, you need to get your contacts into CRMHaven somehow. Thirdly, you need to be able to edit your contacts. And finally you need to do something with your contacts! CRMHaven refers to your contacts as Clients, but please note that these Clients can be anybody — friends, family, work contacts, sales contacts, school children, etc. Also, you must note that every client belongs to one and only one Group. Groups details should be agreed upon before entering clients. The final area to understand is Marked clients and Quick Contacts. We Mark Clients before we perform actions on them and we set Clients as Quick Contacts if we need to access them regularly. Tag:MySQLSQLiteClientGoogleMapeMailMailMergeWordExcelExportImportcsvServer
07/31/2010 03:11 PM
Enquiry Management System Lite EQMS (Enquiry Management System) software specially designed for managing your enquiries/ inquiry, lead and payment follow-up. Lot of effort & time is spent in generating new enquiry but it is not regularly followed. This utility keeps track of the incoming enquiries, enquiries to be followed up, and pending payments to be recovered. Here you can also schedule enquiries to the next follow-up date. Free for commercial use - fully functional, no charge, no obligations, no ads, no forms to fill out. Salient Features * Know your strong selling points. * Know your weak points, why you loose the order. * Regular follow up. * Maintain you customer history. * Regular follow-up on scheduled date. * Process driven not person driven. * Maintain the history of the quotation send to customer with all details. * Attach documents in any format (world/excel etc..). * Export data for mail merge and labels. * Any time review of the enquiry. * Complete history of any enquiry. * 25+ reports including MIS. * Multi user support. * Incentive Calculation. Benefits * Improved Client Conversion Rates * Improved Customer relationship * Follow up client as scheduled Tag:EQMS LiteSales CRMLead management SoftwareEnquiy management systemSpectrum Info Solutionswww.spinso.comFreeFreewareShareware
07/31/2010 03:11 PM
Sprinx CRM Start SprinxCRM allows a company to effectively monitor its business activities and the service support it provide to existing clients while also recording the history of communications with clients and business partners. SprinxCRM connects transactions with contact data; documentation and defined projects and teams within your company (sales, service, call centers, help-desk, etc.); and, other widely-used office software applications from the Microsoft Office package. In all, the benefits of this interconnectivity are tremendous. SprinxCRM makes it possible to record client communication history in its entirety, provide managers with a detailed overview of each salesperson’s activities, and results for the entire sales department . SprinxCRM enables structured recording of, and systematic work with, the company’s contacts. It also ensures secure access to contacts according to the authorization of the user or group of users. You will always have access to the information you need to approach your customers with the right solution. t is easy, fast, and most of all, effective, to create campaigns with SprinxCRM. You can contact existing clients and interested parties, monitor their response, keep contact up-to-date, copy contacts between campaigns, and carry out mass operations or changes of state, all very easily and effectively. SprinxCRM makes it possible to send emails directly and then monitor responses. The system also makes it possible to address current and potential clients directly, without any intermediaries. SprinxCRM Version 6.1.3: * New design of SprinxCRM SprinxCRM got facelift. Recenty introduced graphical and structural changes will simplify orientation within the system and allows you to be more effective. * New functions, reports and integration options New functionalities such as Quick tasks and Recent items have been added, the list of available map reports. Tag:CRMCRM StartCRM4OutlookCRM solutionCustomer Relationship ManagementRegistrationDownloadCRMContanctBusinessApplication
07/31/2010 03:11 PM
Buglerock Convex Sales and Marketing is the life line of any business, and selling is a complex and difficult activity. A systematic approach to selling breaks down the complexity of selling, makes selling easier, and enhances productivity. Natural consequences of a systematic management include a strong business culture, measurable business objectives and good relationships with the prospects. People systematically managing the sales process with the right tools is the fundamentals of selling that has not changed over the decades. In today's world, software plays the role of a tool. Convex is a software with which businesses systematically manage their sales process. Collection and analysis of data on how people work and what they produce are the vital ingredients of Convex. Convex implements a typical sales process, places emphasis on data privacy and artifact ownership. A Synchronous combination of People, Process and Technology makes previously unattainable goals attainable. Convex integrates People and Process with Technology as the medium. Convex is designed to increase the chances of sales success. Key features: Sales Process implementation. Hierarchical reporting structure enables data flow through the right channels. Artifact ownership to enhance process accountability. Lead sharing for team work. Dashboard to gauge the health of Sales funnel. Monitoring achievements against Sales Targets. Procurement planning for Sales Order processing. Email style messaging for review comments. Lead Journal entries. Document and task association with each Lead. Pop-up alerts (Leads due for closing, incomplete tasks, birthdays and anniversaries). Web browser based. Premise hosted. Convex server runs and stores data within your company and not on our web server. Tag:Sales leadHierarchical access controlCRMAnalysisTarget versus ActualDocument ManagementTask Management
07/31/2010 03:11 PM
ContaXse CRM ContaX will let you Store, View, Interact and Communicate with your Contacts, Customers, Prospects and Suppliers more Easily and Efficiently than ever before. For Individuals, Clubs and Small Businesses who wish to use their Contact or Membership database proactively. Ideal for Graphic Designers, Web Developers, Software Developers, Self Employed, Electricians, Plumbers, Consultants and any other Small Business or Individual. Functionality Store detailed information about your Contacts Fast Searching, Sorting and Filtering of Contact information Each Contact can be Encrypted using your R10Cipher license Unique 'Connections' Feature - Show how your Contacts are linked TLRS - Traffic Light Rating System Mark your Contacts as Customers, Suppliers, Personal, Prospect, Member or Network Appropriate Icon for Contact Types shown on inbuilt Google Map Icon on Google Map coloured appropriately according to your TLRS User defined Connections / Relationships User defined Contact Categories and Classifications Specify the allowed method of communication - R10BatchMail will not send to contacts if 'Mail' is not selected. Real-time Charting Geographical Mapping Information showing Physical Proximity between businesses History or Inserts, Imports and Edits Email a Contact by Clicking the Icon next to their Email Address Visit a Contacts Website by Clicking the Icon next to their Web Address Visit a Contacts Blog by Clicking the Icon next to their Blog Enter your own History against a Contact Store up to five 'Tagged' Phone Numbers Contact Template Facility Import Data from a Tab Delimited File Import Data from Apple Address Book GROWL Notification Support (Mac Only) Show several contacts on the enlarged Map, see Geographical relationships R10BatchMail can use your ContaX data for bulk email marketing and communication R10Cipher can directly use your ContaX database to populate it's Key Management Database Shows Linked Tasks from ooSooM Shows Linked Vault Items from ooSooM Tag:google mapaddress bookcrmgraphic designemail addressfree crm softwarebulk emailmicrosoft crmeffective crm systemsupervoice crm 1.0time chartapple address bookbulk etore upsales crm
07/31/2010 03:11 PM
Buglerock Chalk
A loyal customer base is vital to the existence and growth of a company.Without expensive marketing ploys, repeat orders and word-of-mouth referrals from existing customers add to revenue.More importantly, businesses are duty bound to provide services to customers since they have already paid for the produce.Dissatisfied customers are likely to warn others to stay away from a Company.Statistics show: *) Out of every 100 dissatisfied customers, 91 will never come back. *) The average business spends six times more to attract new customers than it does to keep old ones. Features: * Simple Issue Status: Registered and Examination. * Simple Issue Closing Status: Cannot Resolve, Rejected, Resolved and Will not resolve. * Associate an Issue with an Issue type. Example: Billing, Materials, Logistics. Define custom Issue Type. * Associate an Issue with a Product Line. Define custom Product Line. * Associate an Issue with a Region. Define custom Region. * Associate an Issue with an Issue Origin. Example: Make - Sell, Buy - Sell. * Set primary and alternate assignees for each Issues to shorten the Issue Resolution time. * Prioritize and resolve Issues quickly. * One click to access Issues by status. * Attach Documents to an Issue. * Associate Tasks with an Issue. Pop-up alerts will point you towards pending actions. * Build a case history with Journal entries. * Offline Issue messaging helps you leave a message. Example: Record review comments. * Generate Issue acknowledgment letter. * Analysis report captures Root Cause, Root Cause Corrective Action, Interim Containment Action, Permanent Corrective Action and Prevent Recurrence for each Issue. * Financial Impact captures claim and settlement for each Issue. * Configurable three levels of Issue escalation. Level 1, 2 and 3. * Email notifications will automatically escalate open Issues every day at the specified time. Tag:Customer SupportIssue Resolution
ADaMSoft is a free and Open Source Data Mining software developed in Java. It contains data management methods and it can create ready to use reports. It can read data from several sources and it can write the results in different formats. Tag:
BitNami SugarCRM stack is an easy-to-install distribution of the SugarCRM customer relationship management software for companies of all sizes. It includes pre-configured, ready-to-run versions of Apache, MySQL, and PHP so users can get a SugarCRM installation up and running in minutes after answering a few questions. Linux, Mac OS X, Windows and Solaris are supported. BitNami SugarCRM Stack makes it easy to deploy SugarCRM, a flexible customer relationship management solution for companies of all sizes. SugarCRM can easily be customized and integrated with other software to allow companies to build and maintain a more flexible system. Core functionality includes sales force automation, marketing campaigns, support cases, project management and calendaring. Here are some key features of the BitNami Stacks: Easy to Install: BitNami Stacks are built with one goal in mind: to make it as easy as possible to install open source software. Our installers completely automate the process of installing and configuring all of the software included in each Stack, so you can have everything up and running in just a few clicks. Independent: BitNami Stacks are completely self-contained, and therefore do not interfere with any software already installed on your system. Integrated: By the time you click the 'finish' button on the installer, the whole stack will be integrated, configured and ready to go. Relocatable: BitNami Stacks can be installed in any directory. This allows you to have multiple instances of the same stack, without them interfering with each other. Tag:
SmarterTrack 5.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from a Web browser—increasing the efficiency of virtual offices, mobile agents, and companies with multiple locations. Benefit with Multi-Channel Communications SmarterTrack help desk integrates multiple customer service solutions into a single application. Features include: * A world-class ticket solution that transforms service, sales, and help desk emails into a powerful information distribution system * Live chat, which gives businesses the ability to reduce help desk phone calls, capture information on website visitors, and assist more customers * WhosOn, which gives businesses real-time tracking of customers as they navigate websites, providing the opportunity to increase sales, expedite customer service, and gather information on site visitors * Call logs, which allow companies to track all incoming and outgoing phone calls * A task management system that helps employees track and manage work that may need to be done after a call or live chat is completed * A portal interface that is optimized for search engines and functions as the central hub for all communication channels * Self-service resources, such as a knowledge base and news items, that allow customers to research and resolve questions and issues * An integrated survey system that can be triggered upon events * More than 70 summary and trend reports with many levels of customization and filtering * Support for multiple brands within a company Tag:
SupportCalls system is an add-on solution for Microsoft Office Outlook that makes it very easy for your helpdesk team to manage support requests from your end-users submitted by email, phone calls or web. An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor mailboxes and public folders and automatically process incoming emails to support cases, assign technicians on the fly and enforce service level agreements (SLA). With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers your helpdesk to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. Restrict access to administrative tools, customize email templates, frame predefined answers and reply to emails with a click. SupportCalls is also available via web access - perfect for remote support staffs. Furthermore, end-users can submit new support requests via a web form, check status, or search through the knowledge base, all via a web browser for first level support. With the inbuilt statistics, support cases data can be displayed in grids, charts and graphs, enabling helpdesk managers to evaluate the performance of the helpdesk and in-turn ensures timely decision making for improved service. To sum up, SupportCalls improves the efficiency of your helpdesk to enable faster response time and higher productivity for your organization at lower operating costs. After all, the bottom line for your helpdesk team is for your end-users to receive better and timely service. Tag:
SupportCalls is also available via web access - perfect for remote support staffs. Furthermore, end-users can submit new support requests via a web form, check status, or search through the knowledge base, all via a web browser for first level support. With the inbuilt statistics, support cases data can be displayed in grids, charts and graphs, enabling helpdesk managers to evaluate the performance of the helpdesk and in-turn ensures timely decision making for improved service. To sum up, SupportCalls improves the efficiency of your helpdesk to enable faster response time and higher productivity for your organization at lower operating costs. After all, the bottom line for your helpdesk team is for your end-users to receive better and timely service. SupportCalls system is engineered and designed from the ground-up using current Microsoft technologies and keeping into consideration, the usability aspect of Outlook that many of us are already familiar with. Attention to detail is a central philosophy, and is tightly engraved on every bit of SupportCalls processes and user-interfaces. Features: Helpdesk solution right in your Outlook Log in cases from varied sources Automatic emails to support cases Support Request form in Outlook Assign technicians to cases on the fly Find information at your finger tips Integrate a HTTP gateway or Skype for SMS Make calls via Skype or phone Send automatic notifications Technician Web Access Knowledge base Customer Web Service Asset tracking & management Statistics - Reporting, Charting, and Data Analysis Outlook views Export cases to a database of your choice Tag:
PrintEnvelope quickly prints envelope addresses Stop manually addressesing envelopes! Use PrintEnvelope instead. This very small but powerful application allows you to use your HP printer to address envelopes. A database of previously entered addresses is maintained for quick access the next time you print the address. Adding Addresses: Just fill in the 'To' and 'From' information and print your envelope and the address will automatically be added into the address book (on the right side of PrintEnvelope). Selecting Addresses: Just double-click on an address in the address book (on the right hand side of PrintEnvelope) to use an address. The address will be used as a 'To' address, unless you have clicked in 'From' prior to double-clicking on the address, in which case the address is used as a 'From' address. TIP: Start typing word(s) of an address in 'To' or 'From' and watch the address book on the right automatically filter and show only those addresses that contain the text you have typed. Then double-click on the address in the address book on the right that you want to use. This is a great way to filter 30+ address book entries into just a couple entries before selecting the one you want to use. A great time saver. Envelope Feed: Select '--^' to feed right (prints left). Select '-^-' to feed center (prints center). Select '^--' to feed left (prints right). Printing: Press 'Print Envelope Now'. If a printer dialog appears after this, just press 'OK' in the printer dialog (there is no need to select envelope type, etc as PrintEnvelope will print assuming there is an envelope in the printer). PrintEnvelope Feature Summary The easiest way to address envelopes Address book of previously entered addresses is maintained Any envelope size is supported New envelope sizes can be easily added to an 'envelopes.txt' file Actively supported, professional product Tag:
Clarity Free Edition is a single-user version of the highly successful Clarity Professional software for small businesses. It is available completely free and provides a streamlined version of our premium product, preserving the powerful administration-removing features Clarity has become known for, with a new optimised interface to provide the user with only the essential features required to configure and use the software each day. Tag:
CRM Software from PGCSoft namely CRM-Express Standard, e-Sales and Professional will run as fully functional CRM versions for 30 days.eSales Edition is a multi user edition meant for 1 user.This edition can synchronize between 2 computers. Sales Order Management Create quotes, orders, invoices, view sales reports, etc. Creates invoices in PDF format for easy email. Mailing List Management Automate Subscription Sign-Ups, Mass Mail with Mail-Merge, etc. Meeting Planner Plan meetings with scheduler, reminders and calendar support Time Management Time management with "my work day" display, notebook,calendar, etc. Allocation to contact Allocate emails, sms, Faxes and other documents to the relevant account. Tag:
CRM-Express is simply the best Customer Relationship Management package for managing your time, contacts and orders. The most efficient way to manage information, communication, contacts and salesCRM-Express is the latest in CRM (Customer Relationship Management) software from PGCSoft. CRM-Express is the central integrated application from which you Manage Information, Communication, Contacts and Sales. Here are some key features of 'CRM Express': Send and Receive Email, Faxes and SMS Messages using Templates with Mail-Merge capability. With CRM-Express you can create and manage quotes, orders and invoices See all communication to a client easily Create customized reports with drag-and-drop simplicity Store, manage and find all information related to contacts like faxes, invoices, orders, contracts, etc. quickly and easily.CRM-Express outperforms rival CRM products in terms of cost, features, speed and ease-of-use. It is simply the best CRM software solution for contact, prospect and customer management for individuals and small to medium sized companies. Don't just take our word for it - Download and install the NO risk, NO obligation, CRM-Express software now. No specialized knowledge is required to run or install the CRM-Express software. Requirements: Pentium processor or better· 128Mb Ram· 20Mb available hard disk space 800x600 screen resolution or better 16 bit color quality or better.Limitations: 30 days trial What's New in This Release: Import of emails and online sales into database. Tag:
Track your students, courses and enrolments with onCourse software, the comprehensive system from ish. onCourse - The comprehensive enrolment and marketing system. Flexible enrolment engine Imagine processing multiple enrolments from a single payer, switching between classes, enrolments and other records, sending and receiving automated confirmations, immediate credit card confirmation for payments, real time online enrolments, dragging and dropping data between windows Advanced resource scheduling Powerful timetables for all your scheduling needs, with live feeds available for tutors and students to import into their personal calendars. View all scheduled programs at a glance, budget your costs and income to determine class viability, modify rooms, times or tutors for a single class session Communication and sales tools An integrated website means your content is always up to date. With built in email and SMS functionality you can contact a class or your entire student body at the click of a button. Self service mailing lists and waiting lists assist you in managing pre-sales enquiries and promotional tools give you the power of just-in-time marketing RTO management tools Don’t let government reporting get you down! Rest assured onCourse will handle your AVETMISS, CCQI, ePayments and AQTF advertising and certification requirements. Don’t need any of this stuff? Not a worry – onCourse was designed for general course delivery too Tag:
NewWayService is the complete software solution for service management NewWayService is the Help Desk software solution that was designed to maximise your service center or call center department. Whatever your industry, NewWayService allows you to easily track and manage calls, issues, jobs, requests or work orders. With its very user-friendly environment, no intense training is needed to learn to use it. Flexible, NewWayService adapts itself to your needs, whether you are a major corporation or a self-employed worker. NewWayService base modules are: work orders, actions and worked/ billed hours, customers and contacts, hour banks, technicians, products and serial numbers, spare parts, appointments and scheduling, work schedules and knowledge base. Main Features: Sending and receiving work orders by e-mail Calendar of appointments Managing technician specialities Inserting documents option Generating automatic work orders History Knowledge base Data import/export utility All reports, forms and e-mail formats completely customisable according to your needs Complete security by user A relational database Tag:
Customer Contact increases your sales by allowing your sales force to replace lengthy administrative tasks with a few clicks of the mouse. Thereby ensuring that they are doing what they are supposed to do; to go out and sell. It also allows the sales team to have access to all sales and marketing information without having to browse thru vast volumes of paperwork. In addition, Customer Contact can be tailor-made to your requirements. The developer of Customer Contact has over 20 years of sales and marketing experience in the chemical industry with 10 years of software development, which started as a hobby. The program has been tested and tried in a network environment and is being used by over 200 companies throughout the world. To get a detailed overview of what the program can do, start by downloading a PowerPoint Presentation ( 3 MB) on the the basic features of Customer Contact Tag:
EQMS Software: Enquiry Management/Sales Lead Management Software. Struggling to maintain your Enquiries/Leads in Excel. Planning for a more organized way to manage your sales leads. Sales opportunities is an important source of business initiation, it is very important to track every aspect of enquiry process for planning and goal setting. Lot of time and money is invested in generation of lead, but due to irregular follow-up the deal is lost. EQMS is a simple solution to address all your problems/needs with important features to keep an edge over your competitor. Tag:
This is a handy application for Customer Relationship Management.To understand a CRM we must come to grips with a few a few concepts. Firstly your contacts are shared (if you have multiple users in your groups) so any changes you make are reflected on their computers. Secondly, you need to get your contacts into CRMHaven somehow. Thirdly, you need to be able to edit your contacts. And finally you need to do something with your contacts! CRMHaven refers to your contacts as Clients, but please note that these Clients can be anybody — friends, family, work contacts, sales contacts, school children, etc. Also, you must note that every client belongs to one and only one Group. Groups details should be agreed upon before entering clients. The final area to understand is Marked clients and Quick Contacts. We Mark Clients before we perform actions on them and we set Clients as Quick Contacts if we need to access them regularly. Tag:
EQMS (Enquiry Management System) software specially designed for managing your enquiries/ inquiry, lead and payment follow-up. Lot of effort & time is spent in generating new enquiry but it is not regularly followed. This utility keeps track of the incoming enquiries, enquiries to be followed up, and pending payments to be recovered. Here you can also schedule enquiries to the next follow-up date. Free for commercial use - fully functional, no charge, no obligations, no ads, no forms to fill out. Salient Features * Know your strong selling points. * Know your weak points, why you loose the order. * Regular follow up. * Maintain you customer history. * Regular follow-up on scheduled date. * Process driven not person driven. * Maintain the history of the quotation send to customer with all details. * Attach documents in any format (world/excel etc..). * Export data for mail merge and labels. * Any time review of the enquiry. * Complete history of any enquiry. * 25+ reports including MIS. * Multi user support. * Incentive Calculation. Benefits * Improved Client Conversion Rates * Improved Customer relationship * Follow up client as scheduled Tag:
SprinxCRM allows a company to effectively monitor its business activities and the service support it provide to existing clients while also recording the history of communications with clients and business partners. SprinxCRM connects transactions with contact data; documentation and defined projects and teams within your company (sales, service, call centers, help-desk, etc.); and, other widely-used office software applications from the Microsoft Office package. In all, the benefits of this interconnectivity are tremendous. SprinxCRM makes it possible to record client communication history in its entirety, provide managers with a detailed overview of each salesperson’s activities, and results for the entire sales department . SprinxCRM enables structured recording of, and systematic work with, the company’s contacts. It also ensures secure access to contacts according to the authorization of the user or group of users. You will always have access to the information you need to approach your customers with the right solution. t is easy, fast, and most of all, effective, to create campaigns with SprinxCRM. You can contact existing clients and interested parties, monitor their response, keep contact up-to-date, copy contacts between campaigns, and carry out mass operations or changes of state, all very easily and effectively. SprinxCRM makes it possible to send emails directly and then monitor responses. The system also makes it possible to address current and potential clients directly, without any intermediaries. SprinxCRM Version 6.1.3: * New design of SprinxCRM SprinxCRM got facelift. Recenty introduced graphical and structural changes will simplify orientation within the system and allows you to be more effective. * New functions, reports and integration options New functionalities such as Quick tasks and Recent items have been added, the list of available map reports. Tag:
Sales and Marketing is the life line of any business, and selling is a complex and difficult activity. A systematic approach to selling breaks down the complexity of selling, makes selling easier, and enhances productivity. Natural consequences of a systematic management include a strong business culture, measurable business objectives and good relationships with the prospects. People systematically managing the sales process with the right tools is the fundamentals of selling that has not changed over the decades. In today's world, software plays the role of a tool. Convex is a software with which businesses systematically manage their sales process. Collection and analysis of data on how people work and what they produce are the vital ingredients of Convex. Convex implements a typical sales process, places emphasis on data privacy and artifact ownership. A Synchronous combination of People, Process and Technology makes previously unattainable goals attainable. Convex integrates People and Process with Technology as the medium. Convex is designed to increase the chances of sales success. Key features: Sales Process implementation. Hierarchical reporting structure enables data flow through the right channels. Artifact ownership to enhance process accountability. Lead sharing for team work. Dashboard to gauge the health of Sales funnel. Monitoring achievements against Sales Targets. Procurement planning for Sales Order processing. Email style messaging for review comments. Lead Journal entries. Document and task association with each Lead. Pop-up alerts (Leads due for closing, incomplete tasks, birthdays and anniversaries). Web browser based. Premise hosted. Convex server runs and stores data within your company and not on our web server. Tag:
ContaX will let you Store, View, Interact and Communicate with your Contacts, Customers, Prospects and Suppliers more Easily and Efficiently than ever before. For Individuals, Clubs and Small Businesses who wish to use their Contact or Membership database proactively. Ideal for Graphic Designers, Web Developers, Software Developers, Self Employed, Electricians, Plumbers, Consultants and any other Small Business or Individual. Functionality Store detailed information about your Contacts Fast Searching, Sorting and Filtering of Contact information Each Contact can be Encrypted using your R10Cipher license Unique 'Connections' Feature - Show how your Contacts are linked TLRS - Traffic Light Rating System Mark your Contacts as Customers, Suppliers, Personal, Prospect, Member or Network Appropriate Icon for Contact Types shown on inbuilt Google Map Icon on Google Map coloured appropriately according to your TLRS User defined Connections / Relationships User defined Contact Categories and Classifications Specify the allowed method of communication - R10BatchMail will not send to contacts if 'Mail' is not selected. Real-time Charting Geographical Mapping Information showing Physical Proximity between businesses History or Inserts, Imports and Edits Email a Contact by Clicking the Icon next to their Email Address Visit a Contacts Website by Clicking the Icon next to their Web Address Visit a Contacts Blog by Clicking the Icon next to their Blog Enter your own History against a Contact Store up to five 'Tagged' Phone Numbers Contact Template Facility Import Data from a Tab Delimited File Import Data from Apple Address Book GROWL Notification Support (Mac Only) Show several contacts on the enlarged Map, see Geographical relationships R10BatchMail can use your ContaX data for bulk email marketing and communication R10Cipher can directly use your ContaX database to populate it's Key Management Database Shows Linked Tasks from ooSooM Shows Linked Vault Items from ooSooM Tag: